Effective Date: September 2025
RankHive (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rankhive.co.uk and use our SEO services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following personal information when you voluntarily provide it through our contact forms, consultations, or service sign-ups such as:
Email address
Website URL
We do not knowingly collect information from children under the age of 13.
GCLID Tracking: We may collect Google Click Identifier parameters (“GCLID”) from URL links to measure ad performance and attribute enquiries. This data is stored in our CRM and is not stored on your device.
2. How We Use Your Information
We use the information we collect to:
Provide and manage our SEO services Respond to enquiries and consultations Send service-related communications, including emails about: SEO audits and reports Project updates and recommendations Customer support and issue resolution Improve our website functionality and content through analytics Run relevant advertising and remarketing campaigns via platforms such as Google Ads Maintain business records and comply with legal obligations
User Responsibility
You are responsible for ensuring that any information you provide to us is accurate and lawful. RankHive is not responsible for the content or legality of information supplied by clients or end-users.
We may occasionally send marketing communications about our services. You can opt out of these at any time.
3. Legal Bases for Processing Personal Data (UK GDPR / GDPR)
If you are a resident of the United Kingdom or European Union, we process your personal data under the following legal bases:
Consent – when you have given us permission (e.g., to receive marketing emails). Contractual necessity – when processing is necessary to deliver our services to you. Legitimate interests – for analytics, service improvements, and marketing, provided this does not override your rights.
4. Sharing Your Information
We may share your information with trusted third-party service providers, such as:
Email marketing and communication platforms Website analytics providers (e.g., Google Analytics) Advertising platforms (e.g., Google Ads, Meta Ads)
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
Improve site functionality Measure website performance Deliver targeted advertisements and remarketing campaigns
You can manage cookies via your browser settings.
6. Third-Party Services
Our website and services may use third-party providers that collect and process your data. These include but are not limited to:
Google Analytics – website analytics Google Ads / Meta Ads – advertising and remarketing Email marketing platforms – for newsletters and client communications
Please review the privacy policies of these providers for details of their practices.
7. Your Rights (UK GDPR / GDPR)
If you are a resident of the UK or EU, you have the right to:
Access, correct, or delete your personal data Restrict or object to processing Request data portability Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
8. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, we retain client records for up to 24 months after your last interaction with us, unless a longer period is required by law.
9. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, you can contact us:
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for the latest information.
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